Shipping is always free!  Tracking information is sent by email, text or both.


Please note Caliberhair.com prides itself on fast shipping and most orders will be shipped the next business day; all other orders will be shipped within 3-4 business days.  (After COVID 19 shipping will go back to normal 3-4 business days).

Please allow three to four business days for processing items ordered Monday through Friday between 8am-5pm PST.  Please allow four to five business days for processing for items ordered on Saturday and Sunday.

After your hair is shipped you should receive it in about two business days- granted that there are no delays with the United States Postal Service.  Please allow 10 days for order processing on international shipping, for international shipments orders will be shipped after 10 business days.  

As your personal hair source it is important that we inspect the quality of all Caliber Hair items before they are shipped to you in order to ensure you are receiving the correct order and that your hair meets our standards.. 

Once your order has finished processing and is shipped you will receive tracking information by email.  If your shipment is unable to be delivered to your address and is returned to us for any specified reason Caliberhair will notify you once your hair has been returned to us.  It is our policy that a re-attempt to deliver to you will be made at your cost.  The customer is responsible for all shipping costs for re-shipping and an invoice will be sent to you before re-shipping the hair. There are no refunds for refusing to except shipments/packages.

For the security and safety of our customers your billing address must match your shipping address.  If it does not match you will be notified of your order cancellation by email and a refund will be rendered to the original payment method.  If you absolutely need to have your hair shipped to a different address please contact us in writing so that extra security measures can be issued before shipment (you will need to provide a picture of your photo ID) or order will be cancelled.  Caliber Hair Imports (or it's owner) is not responsible for lost, stolen, damaged products and or packages.  Caliber Hair Imports (or it's owner) is not responsible for International fees/taxes etc. associated with you receiving your package.  Caliber Hair Imports is not responsible for the package once package has left facility of Caliber Hair Imports/owner.

By using this site and ordering from Caliberhair.com and/or caliberhairimports.com, or purchasing Caliber Hair using any other avenue outside of the website including but not limited to in person sales, sales made by invoice, or in store at Our Essence Beauty Supply you agree to the aforementioned terms and conditions. 


Thank You!